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Return Policy
We will accept returns within 30-days of purchase, and discourage over ordering because of a 25% Restocking Fee and the Return Service Freight cost for which the customer is responsible. Customers must call for a Return Authorization and Return Service shipping “Call Tag”. We will calculate the “Re-Stocking & Return Freight Call Tag” costs at time of the Return Authorization. Credit will be issued upon receipt of returned unopened product deemed resalable.
We DO NOT accept returns without prior authorization or after 30-days.
Products sold as “wholesale” are non-returnable. Products shipped as Hazardous Materials (HAZMATS) such as strippers, washes, neutralizers, primers, cleaners and certain adhesives are non-returnable by the purchaser due to Federal and State Department of Transportation (DOT) regulations. Therefore those sales are deemed final.
Special Order items for WOODguard, SikaFlex unipaks, pails, drums or certain formulations or non-stocking butyl caulking tapes are NOT Returnable. Payment must be made at point of sale and deemed final.
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